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Help - Frequently Asked Questions - FAQ |
| Q. What is your privacy policy? |
| A. Click here for the Crystal Films Privacy Policy |
| Q. I'm a member, but I've lost my password. How can I get in? |
| A. Go to the Join Club page, and click on the I forgot my Password button, fill in the credit card info and expiration date, and it will get you going. Note that screennames and passwords are case sensitive. |
| Q: My password doesn't work in the Club area. What's wrong? |
| A: If you are currently registered and your password doesn't work, remember that screennames and passwords are case-sensitive, and check to see that you've typed it in correctly. If this doesn't work, it is possible your username has been blocked by our security software on the server which blocks username/password combos that are detected coming from multiple locations at once. Password sharing is the usual cause for this and is a violation of the Terms of Service. Occasionally however, this is caused by password guessing or hacking. If this is the case, this can be taken care of by writing to us at security (at) crystalfilms.com. Let us know your username and we'll check on the cause of the blockage and restore access. |
| Q. Is this membership for thirty days from the first of the month to the first of the month? |
| A. The Club Crystal membership is for 30 days from the time you join. |
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Send your questions to Crystal Films Tech
Support |
